FAQs

Chapel Ceremonies

What is the capacity of the Chapel?
Stoneridge can entertain functions for up to 150 guests on the property for Chapel or garden wedding ceremonies. The Chapel can seat approximately 60 - 70 guests with additional guests standing at the rear.  Some pews may be removed for weddings of greater than 90 guests. 


Can we have a rehearsal and when would this be?
Yes, rehearsals are usually held a day or two before for the wedding, subject to venue availability.  Rehearsals from time to time may need to be rescheduled in the event of a wedding booking.   

Will a Stoneridge staff member attend my rehearsal?
Staff do not normally attend rehearsals unless specifically requested to be there.

Is there music at the Chapel?
The Chapel contains an original pump organ.  An iPod-compatible mini sound system incl. aux cable is available to hire ($50 + GST).  Alternatively, we can provide a PA system with 2 speakers, vocal microphone, amp, IPOD connections (incl. 3mm lead) and CD compatibility which is $275 + GST incl delivery/setup and pack down.  This is popular for outdoor ceremonies. 

What form of heating does the Chapel have?
Oil heating.

How many toilets does the Chapel have?
One toilet.

It is possible just to book the gardens? 
Yes, absolutely! The venue hire fee for the Chapel/gardens ceremony venue is the same regardless of whether the ceremony is held in the Chapel gardens or Chapel, as the venue is booked for your ceremony and photography. The Chapel would be available to you as a contingency in the event of inclement weather. 
 

What is the duration of the event time included? 
The Chapel/gardens ceremony venue is normally available to you for up to 2.5 hours for your ceremony and photography and the reception facility from 4.30pm – 11.30pm.  In the winter months timings may be adjusted to allow for daylight savings.
 

If we were to book a date for the wedding (and accommodation), is there a required amount for the deposit or a full payment required?   Yes, bookings are confirmed upon receipt of a 100% deposit of the venue hire fee (or 50% of the wedding package price) and any 50% of any accommodation, (per the booking policy outlined on our websites www.weddingsnewzealand.co.nz and www.stoneridge.co.nz), and signed copy of the ceremony and reception venue contracts. 
 

We are unsure of what season to get married in. Do you have photo of different seasons which will help with our choice?   
Unfortunately, we don’t have a seasonal reference guide for weddings but our peak wedding season is from November until the end of April when temperatures are warmer and the gardens are in flower.  Seasonal photos can be found on the Gallery page of our website. 

Garden Ceremonies

Can we opt for a garden ceremony with the Chapel as a back-up option?
Yes, you may.  A decision may be left as late as ten minutes prior to the ceremony start time. 

What's the rainy-day alternative for the Garden Ceremony?
The Chapel by the Lake is reserved for your exclusive use as your back-up venue. In the event of light rain, we also have a shade sail available for hire for $650 + GST. 

Hire Equipment for Garden Weddings 

If we hire ceremony equipment, such as chairs, umbrellas etc., is that included in the hire cost?
No, the delivery /pick up and set up/pack down time for hire items is additional. The hire cost is the items hireage only.  Delivery collection is $40.00 + GST each way and set up/pack down is $25 + GST per staff member per hour. 

Hiring the 'archway', does this include any decoration? 
No, but our florist can decorate this if required from $200 + installation.

Can we have a microphone for our celebrant and ourselves outdoors?Yes, wireless, corded, lapel and condensing microphones are available for hire.

Can you supply carpet for a garden ceremony, chairs and umbrellas?Yes, all these items are available to hire. Upon confirmation of your booking, we will send you our Hire Items and Services brochure so that you may add these to your booking if you prefer.

Where may I have photography taken?
There are no restrictions as to where wedding photos may be taken, with the exception of any areas marked ‘private’.

When can my service providers or I set up for my wedding ceremony?Chapel/gardens set up must be by prior arrangement and it is usually on the wedding day only, as there may be a prior booking at the venue.
If there is no prior function, wedding set-ups may proceed the day prior. 

Same-Sex Weddings

Do you permit same-sex weddings at your venue?

Yes, we welcome same-sex weddings at Stoneridge.

Wedding Packages and Wedding Planning 

Is there a set list of companies that come with the packages or can we use external companies for services for our wedding? 
Within our packages, we work exclusively with a set list of vendors with whom we have had a professional relationship for many years, and who we believe have reached the highest level in their profession.

For certain services, there is some choice available to you - for example you may select your preferred vendor from our list of photographers, Ministers/Celebrants and hair & make-up stylists. You may also advise your preferred wedding car, floral style and cake type from the options provided. Our wedding coordinators will liaise with you to finalise these details.

There is no requirement to book one of our wedding packages and you may finalise your own arrangements with your chosen vendors if preferred.

Can we add and remove services for your packages and can you provide a cost breakdown?
Packages can be tailored to suit your requirements.  We do not provide a cost breakdown for wedding packages but can provide pricing to add or remove any services that you wish.  If you have a preferred vendor that you would like to use as part of your package, please let us know at the time of booking.

What is the scope of Wedding Planning for our booking?

Chapel/gardens venue:   
The ceremony venue fee includes up to thirty minutes familiarisation/liaison and meetings in respect of a venue booking by way of email, telephone calls and venue inspection.  Any additional time is charged at our standard wedding planning rate of $75.00 +GST per hour.

Reception venue:   
The venue fee includes up to one hour familiarisation/liaison and meetings in respect of a venue booking by way of email, telephone calls and venue inspection.  Any additional time is to be charged at the wedding planning rate, $75.00 + GST per hour.

The complimentary 1.5 hours wedding planning time included with a ceremony and reception booking covers all liaison and correspondence in relation to your wedding, including email liaison, phone calls, meetings, review of and assistance with your runsheet and seating plan, menu and beverage selections.  

Wedding Package booking: 
Whereby a wedding package is booked, wedding planning time is included complimentary within the package, for the services stated as included in that package.

Whereby additional services (not included in the package) are requested, time spent for these additional services is charged additionally at our standard wedding planning rate of $75 + GST per hour.

Three hours of on-the-day wedding co-ordination is also included on the day with all Stoneridge wedding package bookings.

In addition, 1.5 hours complimentary wedding planning assistance is included with all ceremony and reception bookings, as detailed above and in the venue contracts.

The services booked within any given wedding package include the following:

  • Planning/liaison to finalise those services
  • Preparation of a vendor brief
  • Confirmation and reconfirmation with vendors prior to the wedding date
  • A detailed runsheet/itinerary detailing the arrangements made on your behalf for your wedding package. 
     

Hire Items and Services:  

The prices for ‘Hire Items’ are the prices that are charged to hire the specific items.  Time spent liaising with vendors may be charged separately. 

Flower Mock-Ups

Mock-up flower arrangements can be organised for the same fee as the quoted price plus any additional freight fees or expenses incurred, that are applicable to ordering in a small quantity of product or providing a mock up.

Please keep in mind that exact replicas of your chosen arrangements may not be possible if flower varieties are out of season, or if you request your mock-up during a different season or time of the year to your wedding or event date. It should be known that if this is the case, what you receive on your wedding or event date may differ to what was provided for your mock-up.

Fresh flowers are also subject to a variety of growing conditions throughout the year, and often what is available one year may not be available at that same time the following year as weather conditions and nature prevail.

Heli-flights

Can the helicopter land and depart from Stoneridge?
As the venue does not have consent for heli-landings on the property and as there are livestock on neighbouring properties, flights normally depart from the heli-base located at Queenstown airport, approximately twelve minutes' drive from the venue. We can apply for special consent for one-off landings by request; should we receive approval, there is a cost of $500 + GST for this. 

What happens if our heli-flight cannot proceed on the day?
In the event of inclement weather which prevents your heli-flight from proceeding as planned, the cost of the flight will be refunded or alternatively the flight may be moved to another date.

 Reception Venue

What is the capacity for the reception facility?
The reception venue can seat between 6 and approximately 150 guests. Wine barrels are often used to segregate areas where wedding numbers are small. Different rooms can also be used whereby there are fewer than 16 guests.

When can my services providers or I set up for my wedding reception?Reception set up is normally from 10.00am on the wedding day by arrangement as per runsheet confirmation.  Sometimes if there is no function the day prior, wedding set-ups may also proceed the day prior.

Do you have a dancefloor?
There is an area for dancing adjacent the bar but it is not a wooden dancefloor.

What facilities are available for music at the reception facility?
The Hayes room includes a sound system which you may bring an iPod or laptop to plug into using our aux cord at the bar.

In what circumstances will we forfeit our noise bond?
Continued and sustained wolf whistling, tooting of car horns, shouting and disorderly conduct after warnings to cease such behaviour will constitute grounds for forfeiture of the bond.

How many guests can we seat at each table?
We can seat between 8 - 10 guests at each table. If you opt for one of our buffet menus, as these are served as sharing platters to the tables, we recommend having 8 or fewer guests at each table in the interest of comfort and serviceability.

Note: Stoneridge reserve the right to amend table layout to best accommodate catering requirements and guests' comfort.

Do you provide a cake knife and table?
Yes, this is included complimentary in the venue hire fee and there is no charge for cake cutting.

Can Stoneridge provide table decorations?Stoneridge does have some of its own table decorations and
theming, including candelabras.  We can provide items such as fresh flower arrangements, centrepieces, tea lights, etc. upon request.

Can Stoneridge organise my menus, place name cards and seating plan?
Yes. We have an easel for which an A3 size seating plan may be displayed landscape or portrait style.

What is the price of chair covers?
Our chairs at the venue are oak cross-back chairs and do not require covers, so these are not included in the venue hire fee. We can provide and set up chair covers for an additional cost. The price is $7.50 each + GST and there is a $40.00 + GST handling charge. Covers are available in white or black. Sashes are usually white, silver or burgundy, however most other sash colours can be ordered in upon request.

What form of heating and/or air-conditioning does the reception venue have?
Fire place, underfloor heating and heat pump.

How many toilets does the reception venue have?
Four toilets.

Can Stoneridge provide its logo for our stationery?
Yes.

Can we extend the closing time of our reception?
Stoneridge’s license only permits the bar and band to operate until 11.30pm, with guests vacating the grounds by 12 midnight. Most ceremonies commence at 4.00pm and guests who have been on the estate and mingling for eight hours are generally ready to retire. Should you wish to continue your celebrations elsewhere, we are more than happy to assist with arranging coach transport into central Queenstown for you.

We would like you to organise another type of chair for our wedding.  Is this possible?
Yes that is fine.  We can hire alternative chairs if you would prefer.  The cost to hire these would be additional, and there is also a cost for the removal of the existing chairs from the venue (please see below).

Chair removal from Hayes room
We have no issue whereby clients prefer to use their own furniture. However we do provide tables and chairs in our contracts, and when clients bring in their own chairs there is an additional cost to us incurred the removal of our non-folding oak and iron chairs. If you do proceed with arranging your own chairs, there is therefore a charge for staff time to remove our chairs into storage and relocate back into the Hayes Room. (The staff cost is $25.00 per staff member per hour + GST - please allow 4 hours.)

Children

Do you have high chairs for toddlers?
We offer complimentary use of the three highchairs at the venue. Additional high chairs may be provided at a hire cost of $30 + GST each.

Due to some guests having children, could we set up a kids table and provide a children’s menu?
Yes, and our Chef can also cater a two course children’s menu. This is normally a ‘Chef’s choice’ menu and a sample menu can be located on the last page of our menus.

What arrangements can be made for children at the venue in terms of childcare?
We have a recommended childcare agency we can put you in touch with who can provide qualified babysitters, toys and games. Children may be cared for in the Boardroom which is located off the Hayes Room, subject to availability - please advise if you may require this.

Is there somewhere we can set up porta-cots for infants?
We can arrange for these to be set up in the Boardroom, subject to availability - please advise if you may require this. 

Menu

Is your Chef flexible with menu courses and or dietary requirements?
Our Chef is more than happy to cater for any guests with special dietary requirements or preferences, and welcomes any inspirations you may have in this regard. There is space on your wedding runsheet to populate the names and dietary requirements of any guests with special dietary requirements, and we will cater a 'Chef's Choice' menu for these guests. Should you wish for us to design a custom menu to suit your group, special menu planning assistance is charged at our standard wedding planning rate of $75 + GST.

With Stoneridge’s menu selections, do you have to select additional menu options for vegetarians?
No. Vegetarians are provided for additional to the choices you make, similarly any other special dietary requirements.

Can we have a menu tasting during our visit?
We are more than happy to offer menu tastings. However, as we are a small business, we are unable to operate like a restaurant and provide a range of dishes for you to taste - all of our menu tastings are provided as a five-course Trust the Chef offering to give you an idea of the quality of produce and flavours that we offer. This is priced at $147pp for five courses based on a minimum of two people dining, and is subject to any special dietary requirements or food aversions - if there is anything that you would particularly like to try then please feel welcome to let us know and our Chef will endeavour to meet your request wherever possible.

Our Chef is more than happy to meet with you at Stoneridge and discuss the menus and go through all the options. We can also provide you with references, which may put you at ease if you are having any doubts in this regard. 

Where do we have pre-dinner refreshments and canapés?
If having a reception at Stoneridge, this service is provisioned in the patio area outside the Hayes Room, weather permitting. 

Where do we have pre-dinner drinks and canapés in the event of inclement weather?
Guests are welcome to move inside the reception facility at any time. There is plenty of space in front of the bar that guests may congregate in should the weather not permit guests outdoors, and the Boardroom is also available for guests' use. There is a covered area outdoors under which guests may stand.

What service staff will be available for food service?
Depending on your menu choice, we will usually provision one staff member per eight - ten guests. Should you request full table service for beverage, we will provide additional staff.

How are canapés served during the canapé reception?
All beverages and canapés are trayed and served by staff.

Alternative service menu - could you please clarify what is meant by the term 'alternate service per course’
It means our chef will prepare two entrees, two mains and two desserts for your wedding and these will be served alternatively to each guest on the night.

How far in advance do you require final guest numbers? 
Final numbers for billing purposes are taken as those confirmed 21 days prior to your wedding date.

What do staff wear?
Our staff wear white shirts, natural-coloured aprons and black dress pants.

Beverages

Can we offer our guests refreshments at the Chapel/gardens following our ceremony?
Yes, we can provision beverages at the Chapel gardens however as there are no facilities there, service charges apply for equipment and staff, as per the venue contract.  We would be happy to confirm pricing on request. 

Is there any option for different beverages?
Yes, we can make enquiries with our suppliers and order in subject to availability.  As the beverage would not be one we normally stock, we would need you to confirm an agreed amount you would like to purchase and if this was not consumed, then you would be welcome to take any unconsumed bottles away with you.

Do you have a standard estimate of alcohol consumption per person? 

An average beverage spend would be around $35 -$45pp.

Do we post-pay for the alcohol and only pay for what is consumed?  No, we will invoice for a beverages deposit of $25.00pp which is due 7 days prior to your wedding date.  This is the venue’s token beverage spend.   The morning after your wedding you will receive an itemised beverage invoice showing the actual consumption and this is due on receipt of invoice.

Do you allow BYO beverages, food or any outside caterers?
As we have our own fully-licensed bar and kitchen team, we do not permit external caterers or food to be brought in. The only exception to this is wedding cake, which may be provided by an external supplier (although any savoury wedding cakes e.g. cheese cakes must be provided by Stoneridge).

Do you offer beverage packages?
Beverages are normally invoiced on consumption however we can offer a beverage package if preferred.

How is beverage service provisioned to guests?
Beverage is offered on trays by waiting staff upon guests’ arrival at the reception.

During the reception dinner, table service is offered together with a water carafe, one bottle of white and red wine placed on each table. At 8.30-9.00pm, when the entertainment/dancing commence, some of the bottles are removed from the tables and offered from the bar to avoid beverage wastage.

Why do we have to pay a beverages deposit and provide credit card security and why is there a minimum beverage spend?
Regrettably, from past experience not everyone leaves the venue with the intention that they will return and settle the account the next day. The minimum beverage spend covers the provisioning of glassware (3 – 4 per guest, depending on beverage selections), and beverage staff commensurate with the number of guests attending.

If are any opened bottles left at the end of the night, are we allowed to take them home?
Yes, the next day.

What does the reception contract mean when it states the Stoneridge wines must be equally available?
The Stoneridge wines include the River Schist Pinot Noir, Mountain Schist Pinot Gris and Chapel Estate Rose.

Some clients specify they would only like a certain wine on a table but our contract doesn’t provide for this.  The Estate's wines must be equally offered to all guests, which means you can’t specify a particular wine to go on a table unless it is included with the offering of Stoneridge wines.  I.e. your guests will be offered both.

We are happy if you wish to choose more wines than what the contract states but we would recommend placing a limit on the number of red and white wines that you choose to make available due to chiller capacity and in the interests of keeping clients beverages spend to a minimum.   

Can we purchase spirits by the bottle or BYO our own spirits?
Due to our liquor licensing requirements, we are required to monitor and control all alcoholic consumption of drinks.    As such we cannot disperse this quantity of alcohol amongst the tables and would have to offer drinks through a beverage person from the bar, which can still be served individually to the table. Pricing as such is always on consumption.  As we are a fully licensed premise we don’t offer a BYO option.  Notwithstanding this, our licensing rules require that we monitor and control alcohol consumption and to provision spirits by the bottle would not be compliant with our licensing rules.     

 

Audio Visual

What kind of music system do you have on site? 
There is a PA system wired into the Hayes room for which we can hire a wireless microphone for speeches/announcements this is $75 + GST to hire. You may also bring your own iPod or lap top to play any music that you wish pre-dinner and this may plug in using the aux cord provided at the bar.

Can you organise a microphone and audio-visual equipment for our wedding?
Yes, wireless, corded, lapel or condensing microphones are available for hire together with data projectors, DVD players and projector screens.

Does the reception venue have an iPhone/laptop connection that can be played through the venue’s PA system and have you ever experienced problems with compatibility with a connection?
Yes, and the reception facility has a very good quality sound system equal or better to that of most bands. We have never experienced problems with any laptop or iPhone connection.

Are bands able to use your sound system?

No. Due to the risk of in appropriate use and the possibility of consequential damage, the Stoneridge sound system is not available for outside providers other than the use by couples outlined in the preceding paragraph.

General

Could there be more than one function per day?
Sometimes the Chapel/gardens are used for more than one ceremony per day or another event, such as Garden tour.  The last afternoon booking time is reserved for those holding their reception on the estate.

What car parking is available?
There is parking for two coaches (with prior confirmation) or 20 – 40 cars. There are four parks available to the bridal couple in front of the Hayes room. There is no parking at the rear of the lodge with the exception of those cars belonging to lodge guests.

Why is our deposit non-refundable?
Stoneridge is not a venue which is open to the public and is normally booked on an exclusive basis, often up to two years in advance. Cancellations impact heavily, especially when bookings have been turned away for dates held by deposits and staff resourcing has been planned.

Why do we have to advise you of our bus transport arrangements?
Not all bus drivers are equally skilled and we always like to monitor which companies are accessing the property, as our driveway requires some familiarity to master in a large coach.

Why is it that we only receive one hour familiarisation with a reception venue booking?
In order to keep our venue fees to a modest level, we have a set time frame which we have found to be more than sufficient to cover the booking process and familiarisation.  We reserve the right to charge for any time spent above and beyond this.

Are there any hidden costs to the venue which we may have overlooked?
The only ones we have come across are printing, candles, flowers and chair covers, which are thought by some clients to be included with the venue, when in fact they are not. There are no other charges for staff unless specifically advised, including that of cake cutting, crockery, cutlery or any other item that you would otherwise expect to be provided by a venue.

We try to be very clear on what is included in our packages and we have detailed quite specifically what the packages include. 

We have also gone to great lengths in the venue contracts to also clearly state what is included in the venue hire fees.

If we choose to book the venue, what is the process?
Venue bookings are confirmed upon receipt of a signed copy of the venue contracts and a 100% deposit of the venue fee. An invoice will be emailed for the deposit.

What happens with contract variations - for example if we would like our ceremony start time to change?
Regarding the contract variations, you may write on the contract ceremony start time e.g. 3.00pm and just cross out the other times. As for all other changes or amendments to the standard arrangements, these are recorded in emails and become legally binding on both parties. We do not need to form a separate contract as such.

Accommodation

What is the check-in/check-out time of your accommodation?
Normal check in is from 3.00pm and check out is by 10.30am. Early check in’s/late check outs may be available on request, subject to room availability however a surcharge of $50 may apply.

Can we use the kitchen at the Lodge/Retreat to cook our own food?
We do not offer self-catering facilities other than use of the microwave to reheat food - please contact your host if you would like to use this. There are beverage fridges with tea and coffee facilities in guest rooms.

What time can we use the hot tub?
The hot tub is available from 11.00am until 10.00pm. Please note that we require some prior notice to ensure that the hot tub is up to temperature 

What dining options do you offer?
We offer candlelit dinners at Stoneridge Lodge by prior arrangement. Please note that we require a minimum of 48 hours' notice, and all bookings are subject to Chef availability.

What is the dinner menu?
We offer a five-course daily-changing Trust the Chef menu in Stoneridge Lodge priced at $147pp, based on a minimum of two people dining. Please let us know if you have any special dietary requirements or food aversions - our Chef is flexible and can cater a menu to suit any specific requirements you may have. For catering purposes, please note a minimum of 48 hours’ notice is required.  

Can you pick up and drop off from the airport? Does it have any extra charge?
Yes, this is included complimentary with your booking - please simply let us know your flight number and estimated time of arrival, and a staff member will meet you at the Baggage Claim area with a sign. Please note that last minute transfers may not be possible, so we do request that a minimum fo 24 hours' notice is given to avoid disappointment.

Do you provide slippers, towels and robes?
Towels and robes are in your room. Please advise if you would like slippers on arrival.

What time is breakfast from?
Breakfast is served from 7.30am till 10.00am. If you are leaving earlier, please let us know and we will make arrangements for you to help yourself.

Would you be able to help us booking some activities in Queenstown for our holidays?
Yes, please let us know your preferences and we would be happy to provide assistance.

"Thank you so much for making our wedding such an amazing day and one we will never forget. The grounds were spectacular, the food exceptional, and the service was great! Thanks a..."

- Matt and Jess, December 2018

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